Terms & Conditions – Housekeeping Services

• Booking & Confirmation:
  Bookings made through the calendar are provisional. Once we match you with an available housekeeper, you will be prompted to make payment. Service is confirmed only after payment is received.
• Payment Terms:
  Payment must be made in advance after confirmation. Failure to pay may result in cancellation or denial of service.
• Cancellation & Rescheduling:
  Cancellations or changes must be made at least 24 hours in advance. Late cancellations may attract full charges, and missed sessions are non-refundable.
• Refund Policy:
  Refunds are only applicable for cancellations made within the allowed 24-hour notice period and will be processed within a reasonable timeframe.
• Minimum Booking Duration:
  A minimum booking of 6–8 hours If tasks are completed earlier, the housekeeper may leave.
• Access to Premises:
  Clients must ensure timely access to the premises. Failure to provide access may result in loss of booked time or additional charges.
• Key Handling:
  Clients are responsible for arranging access or key handling. Our staff will only work when a responsible party is present. The company is not liable for loss unless due to proven negligence.
• Client Responsibilities:
  Clients must provide water, electricity, and a safe working environment, and secure any fragile or valuable items.
• Cleaning Supplies & Equipment:
  Basic cleaning materials should be provided by the client. If supplied by the company, additional charges may apply.
• Service Scope:
  Services are delivered as per the selected package. Tasks outside the agreed scope may not be performed or may attract extra charges.
• Working Hours & Overtime:
  Services are provided within agreed hours. Additional time will be treated as overtime and billed accordingly.
• Recurring Services:
  Schedules must be agreed in advance. Changes must follow the 24-hour policy, and missed sessions are non-refundable.
• Damages & Liability:
  We take reasonable care but are not liable for pre-existing damage or normal wear and tear. Any issues must be reported within 24 hours.
• Staff Conduct & Replacement:
  Our staff are vetted and trained. In case of dissatisfaction, we will review the issue and arrange a replacement where necessary.
• Right to Refuse Service:
  We reserve the right to refuse or discontinue services in cases of unsafe conditions, staff mistreatment, or misrepresentation of requirements.
• Force Majeure:
  We are not liable for delays or cancellations caused by events beyond our control, including emergencies, weather, or transport disruptions.